Questions

    We have gathered the most common questions and categorized them below for your convenience. Feel free to contact us directly if you do not find what you’re looking for.

    DEENSTREAM PROGRAM QUESTIONS

    Is the Livestream going to be free this year?

    Yes, the 2015 Rihla Program can be viewed for FREE while it is streamed live directly from Turkey during July and August of 2015. However, the recorded sessions for On Demand viewing will only be available to DeenStream subscribers. Please note that 2015 videos will be uploaded on a rolling-basis starting at the end of July through September. 2015 videos are not available immediately after the class due to the necessary post-processing and rendering to convert the recordings into a format suitable for On Demand viewing. When you subscribe to DeenStream.tv, you will also gain viewing access to all recordings available in the entire library (hundreds of hours from 2012-2015). You subscription will also grant access to all future uploads as long as your account is active and current.

    How do I figure out what time the videos will be streamed live in 2015?

    You may view the livestream schedule here. You can convert the time zone here. Please note due to the nature of the program, the schedule changes regularly and is not possible to be posted far in advance. This is because of unexpected logistics that often change locally on the ground, out of our control.

    I am a previous subscriber to past Rihla Livestream videos, how will DeenStream affect me?

    We appreciate your support and hope that the past Rihla Livestream service has been beneficial. We intend to continue the past Rihla Livestream access until January 1st, 2016 to respect the purchase you have already made. The past Rihla Livestream service will however be ultimately decommissioned and taken offline. We recognize some users experienced a level of service that did not meet our high standard. We are confident the new VHX platform will resolve the vast majority of past issues and concerns. By subscribing to the new DeenStream service, you will have access not only to all the videos you did with your Livestream account, but will have additional content both past and future, added regularly to your library. Thank you for your continued support.

    When will all the 2015 Rihla Program videos be posted?

    The 2015 Rihla program begins July 22nd, 2015. During the program, session recordings are being actively processed and rendered for online publishing. Due to the high volume of videos and large file sizes, it may take a few weeks following the program to have all the videos uploaded. These post production tasks take a considerable amount of time. Your patience is appreciated.

    To view the current library, use the link: Browse DeenStream Video Library

    My dashboard shows many courses being uploaded, when will they be available?

    We have over 300 hours of video, accumulated since 2012, that is currently being re-mastered into high quality HD video for your viewing pleasure. We have a team working daily to upload these videos. You will notice videos being added on a regular basis. Because of the high volume of sessions we are processing, we are not always able to answer specific questions about when a particular video will be uploaded. Generally, new content will be available between 2-6 weeks.

    Will I be able to download the lectures for later viewing?

    No, all sessions are streamed to the subscribers. This helps us protect the content from illegal copying or ripping. You can watch a session as many times as you want, but you will need to have an active subscription.

    Are you going to publish all the Rihla videos from past years?

    Yes! Everything Deen Intensive has ever recorded and is available will be uploaded for viewing for no additional cost. We will also be posting course materials such as workbooks and texts from past programs to facilitate your educational process.

    We are regularly uploading and adding new content. To view the current library, use the link: Browse DeenStream Video Library

    Is the video material only limited to Deen Intensive or Rihla lectures?

    Though the content is primarily from Deen Intensive and Rihla programs, we are currently in the process of bringing additional HD quality video content from our partners. Also, we are currently developing original courses strictly for DeenStream subscribers. God-willing, we aim to have a comprehensive library that will bring access to sacred knowledge that is both affordable and convenient.

    How do I download the Supplemental Course Material (PDFs)?

    The Supplemental Course Material (PDFs) for past programs are only available for subscribers of DeenStream.tv. We are currently working with the VHX.com platform to provide links to these files. We will make every attempt to provide any additional material distributed to students by the teachers during class sessions. Some teachers may request that materials not be distributed online.

    Can I cancel my subscription?

    Yes! You can cancel your subscription anytime from your Account Settings on the VHX Dashboard.

    What is the cost of a monthly subscription?

    With only USD $9.99/month you will be able to get unlimited access to all DeenStream HD video material on any device at anytime. Alternatively, an annual subscription could be purchased for USD $99.

    Why is there a missing session in a playlist/class?

    While the majority of courses are complete in their entirety, there exists a few exceptions where a video session was not readily available due to technical difficulties. Although we are usually able to recover these sessions, it generally takes additional time to do so (at least a few weeks). Feel free to email us in the event that you don’t see the session added in a timely manner.

    Is DeenStream a for-profit initiative?

    No. DeenStream is a fully nonprofit initiative. Proceeds and revenue are reinvested into educational programming and expansion of the video streaming library.

    RIHLA LIVESTREAM QUESTIONS

    I am a previous subscriber to past Rihla Livestream videos, how will DeenStream affect me?

    We appreciate your support and hope that the past Rihla Livestream service has been beneficial. We intend to continue the past Rihla Livestream access until January 1st, 2016 to respect the purchase you have already made. The past Rihla Livestream service will however be ultimately decommissioned and taken offline. We recognize some users experienced a level of service that did not meet our high standard. We are confident the new VHX platform will resolve the vast majority of past issues and concerns. By subscribing to the new DeenStream service, you will have access to all the videos you did with your past Livestream account, plus additional added regularly to your library. Thank you for your continued support.

    What happened to the Enhanced Pass service from the past?

    The Enhanced Pass is no longer available starting 2015. We have carefully listened to user feedback to revamp the entire LiveStream system. This new service, DeenStream.tv, provides a brand new comprehensive platform utilizing the latest in on-demand video streaming technology. With it comes significant improvements in streamlining account management, payment, and technical support. We recognize that not all past users experienced a level of service that met our internal standards of quality and professionalism. We are confident the new system, hosted by VHX.com, will address some of those previous concerns.

    TECHNICAL QUESTIONS

    How do I recover my password or account information?

    DeenStream videos are hosted and streamed by a professional content delivery service called VHX.com. To look up your account information, including your password, you may access general VHX technical support by contacting VHX directly, or visiting their help pages at http://support.vhx.tv/

    Where do I get help with watching videos or other technical problems?

    DeenStream videos are hosted and streamed by a professional content delivery service called VHX.com. For technical assistance related to streaming videos, account information, payment, and purchasing, please see the VHX help pages at http://support.vhx.tv/ Please note that VHX also has live customer support available for additional assistance if needed.

    I have paid for the DeenStream Subscription, but I still don't have access?

    DeenStream videos are hosted and streamed by a professional content delivery service called VHX.com. VHX will process all payment and assist you in creating a user account. Please contact VHX.com directly, or visiting their help pages at http://support.vhx.tv/.

    The 2015 Livestream video is choppy, freezing, or is 'unavailable'?

    The Livestream is broadcast in high resolution and requires a high speed connection. Try to restart your browser and ensure that you have the fastest possible connection available. You may also consider closing other connections that may use bandwidth. We use a professional video streaming service to ensure that the video is streamed in professional, high definition quality, free of charge.